Quality Assurance

01925 811 411

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Cleaning Services Manchester

    Smile House, 1 Trinity Court, Warrington, Cheshire, WA3 6QT

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Quality Assurance

Quality is at the heart of what we at Smile Cleaning do. It’s not just another cleaning service. With this in mind we set out a clear idea of the plan in each location defined in a Service Level Agreement to ensure a quality, consistent service that you are delighted with. We achieve this by using:-

Personal Account Management

Each client is assigned an Area Manager, who can be contacted any time by mobile phone and by e-mail. Area Managers are clients’ point of contact should any issues arise. In addition they are responsible undertaking pre agreed periodic audits of the cleaning work being carried out and ultimately they take personal responsibility for the standard of cleaning being delivered.

Our staff and Staffing Structure

All our cleaning staff are assigned to specific projects so that they are familiar with the location and are aware of any issues raised in the past. This is important for both Quality Assurance and health and safety. We provide our staff with in-depth training in cleaning methods. All of our staff report directly to an Area Manager although on larger sites we may nominate a Team Leader.

...Quality is at the heart of what we at Smile Cleaning do. It’s not just another cleaning service

It’s more than our job...IT’S OUR